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Order Changes, Returns, Shipping & Payment

Credit Card Charges for Espresso Machines

When you place an order on our website, your credit card is authorized for the amount of the order. This reserves the funds until we are able to capture the payment. We normally only capture the funds from an authorization when we have a tracking...

Free ground shipping over $75

Shipping within the USA (48 lower states) The majority of shipments leave directly from our distribution warehouse in Salt Lake City, Utah. Some machines and accessories ship from other importers based in Seattle, Portland, OR, and New York. No...

Changes, Holds, or Pick-Up Requests to Orders

Modifying an order that has not been shipped The easiest way to add something is to simply place a new order online for the new item you wish to purchase. If your original order has special shipping arranged that you wish to take advantage of...

How do I modify an order once it's been placed?

The easiest way to add something is to simply place a new order online for the new item you wish to purchase. If your original order has special shipping arranged that you wish to take advantage of please contact us and let us know within 1 hour...

Returns & Exchanges

Returns & Exchanges blog page.

How to track a freight shipment

The machines we carry that currently ship via freight are: La Marzocco Linea Mini La Marzocco GS3 (Auto + Paddle) La Spaziale S2 EK Profitec Pro 800 Rancilio Classe 7 USB Rocket Boxer Timer Rocket R Nine One Sanremo YOU Your machine will ship on a...