Changes, Holds, or Pick-Up Requests to OrdersUpdated 6 months ago
Modifying an order that has not been shipped
The easiest way to add something is to simply place a new order online for the new item you wish to purchase. If your original order has special shipping arranged that you wish to take advantage of please contact us and let us know within 1 hour of placing your order. To remove any items after an order has been placed, please contact us within 1 hour of placing your order to ensure we can adjust the order before it is shipped out.
Once you receive the email that a shipment has been confirmed for your order, no further changes/cancellations can be made.
Once an item has been shipped, we cannot cancel or change the shipment. If necessary, we can send a return label once the item has been received and the shipping cost will be deducted from the refund of the returned item.
If you would like to redirect the item in transit, we recommend setting up a free FedEx account to make a reroute request.